unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
stakeholders Make phone calls to zero visit AMs and ask them “why did you not make any calls during the month Number of reports generated, number of sales rep calls attended, reports provided on time, organigram maintained
Network Layout Documentation Helpdesk Management and call closure Client management Networking experience
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
systems such as Raid. Respond to and resolve support calls remotely. Remote on-site administration of servers
Templates VCenter Update manager Clusters / Data Centres 0 is advantageous Ability to Manage a Technical
Templates VCenter Update manager Clusters / Data Centres Ability to Manage a Technical Project Experienced
Contact Garth Zoutendyk on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities