Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
solution with the customer Design communication diagrams and solutions based on customer requirements Level 1, 2 and 3 technical support for customers and partners IP network project maintenance Transfer product knowledge and skills to partners and customers Manage problems, analyze and locate onsite problems
manage customer feedback on repairs.
installations, communicating with customers and updating the ERP with customer replies, website report checks
installations 7. Pairing of auto remotes for customers when KAS are unavailable to do so 8. Daily AutoFuel they can be rebooked. 12. Communication with customers who do not have tracking units reporting and collating collating and updating the ERP with customer replies. 13. Saturday half day work on rotational basis
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create looping Serve as the first point of contact for customers seeking technical assistance over the phone or experience as a help desk technician or other customer support role Graduate with specialization in Information
technologies to transform business processes and enhance customer experiences? If so, we have an exciting opportunity to streamline operational workflows, elevate customer engagements, and drive efficiencies across the
business, including marketing, sales, compliance, and customer service You have experience working with annuity-based are met. You have a customer-focused mindset . You will need to understand customer needs and preferences