Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
solution with the customer Design communication diagrams and solutions based on customer requirements Level 1, 2 and 3 technical support for customers and partners IP network project maintenance Transfer product knowledge and skills to partners and customers Manage problems, analyze and locate onsite problems
installations, communicating with customers and updating the ERP with customer replies, website report checks
installations 7. Pairing of auto remotes for customers when KAS are unavailable to do so 8. Daily AutoFuel they can be rebooked. 12. Communication with customers who do not have tracking units reporting and collating collating and updating the ERP with customer replies. 13. Saturday half day work on rotational basis
meets the needs of its clients and customers. They handle customer complaints, find solutions to their working on various computer systems CRM or good customer relationship skill set Required Job Competencies: objectives and meeting them within agreed deadlines Customer prospecting Computer Literacy Must be organised
meets the needs of its clients and customers. They handle customer complaints, find solutions to their working on various computer systems CRM or good customer relationship skill set Required Job Competencies: objectives and meeting them within agreed deadlines Customer prospecting Computer Literacy Must be organised
technology leaders and customers. Demonstrate deep understanding of customer service, architecture and needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative (digital) transformation and how they relate to customer experience technology Proven strong leadership
technologies supported by the team Maintain a strong customer focus at all times Assist with deployment of new environment Strong communication skills Strong customer service approach and a team player Strong work
technologies supported by the team Maintain a strong customer focus at all times Assist with deployment of new environment Strong communication skills Strong customer service approach and a team player Strong work
(product and market)