documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
assist in projects, MASS information uploads. Log calls on helpdesk ticketing system (e.g. SysAid) for new Ability to work overtime as and when required. Medical Aid Provident Fund
accurately, writing and executing test cases using the centre tools, and also to do bug tracking, integrating
reservations team. Tasks Management of 6 Booking Agents for 5 hotels with a total of 465 rooms. Manage Manage human resource in the department – 6 Booking Agents. Manage resource planning – shift work. Manage
reservations team. Tasks Management of 6 Booking Agents for 5 hotels with a total of 465 rooms. Manage Manage human resource in the department – 6 Booking Agents. Manage resource planning – shift work. Manage
Maintain interaction with business analysts, change agents as well as project managers to create synergies process. Test policy and procedural manuals, job aids, quick references and training material to ensure
Maintain interaction with business analysts, change agents as well as project managers to create synergies process. Test policy and procedural manuals, job aids, quick references and training material to ensure
practical experience with IT Infrastructure (Data Centres, Networks, Servers, Storage, Middleware, Cloud
core network Strong knowledge in 4G core network, call processing technologies and network architecture
E-mail Nokuthula on nokuthulag e-Merge.co.za or call her for a chat on 011 463 3633 to discuss this and