applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
support. Role Responsibilities: Conduct in-depth discovery meetings, targeted at understanding, capturing business development process by participating in sales calls, assisting with proposal development, and delivering
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
/>Pro-actively check daily, weekly and monthly environment health reports
Help co-create the relevant information
the other operational stakeholders. To review the health of the software system/s To review KPI's on a regular a professional manner To provide support to call centre queries relating to the relevant software Ad
the other operational stakeholders. To review the health of the software system/s To review KPI's on a regular a professional manner To provide support to call centre queries relating to the relevant software Ad
Management Team, Merchants Department, Impacted Call Centre Agents.
company's vision. Unleash Your Superpowers in the Discovery Phase: Customer Whisperer: Immerse yourself in to a role that defines your career trajectory. Discovery Phase Expertise: Immerse yourself in a role that
oversee the entire product lifecycle, from product discovery through to launch, and beyond, ensuring alignment company and platform strategies. ● Conduct product discovery and gather feedback from customers to identify
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation