external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all knowledge sharing sharing sessions. · Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr developers to continually Monitor and ensure that all support calls are attended to and that all tickets are resolved within the the SLA. • P1 & P2 issues need to be attended to if and when required (including after hours) • Ensure
step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical
accountability for times spent and actions taken Attend to all logged support incidents and calls. • Provide Compiling monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint
Execution according to the Agile Methodology and attending of all team meetings, including Stand ups, Sprint
coordination of the technical implementation.
process and adhere to Agile Methodology.
development/design process and adhere to Agile Methodology. Attend all team meetings and utilize the Agile Tool Chain
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint