understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center round understanding of inbound and outbound contact centres & the various data and dialling regulations in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
within area of responsibility taking into account the Absa standards. Ensure that processes and procedures provided to changes are reflected on appropriate Absa supporting and training documentation. Accountability:
in effective prioritization Knowledge of user-centred design principles Understanding design quality email us: itcareershireresolve.za.com We will contact you telephonically in 3 days should you be suitable not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Experience
Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
schedule is updated monthly. Compile and maintain the Contact Matrix per fund saved on the shared access drive implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution fund client. This serves as the primary client contact meeting to drive implementations. Ensure that the
schedule is updated monthly. Compile and maintain the Contact Matrix per fund saved on the shared access drive implementation, client complaints, comments, reports, call centre queries and other sources. Proactive issue resolution fund client. This serves as the primary client contact meeting to drive implementations. Ensure that the
documentation for data centres. Optimises efficiency in the population of data centre space. Ensures adherence all relevant policies and processes. Uses data centre management tools to plan, record and manage installed to shortlisted candidates only. If you are not contacted within two months from the closing date of this
documentation for data centres. Optimises efficiency in the population of data centre space. Ensures adherence all relevant policies and processes. Uses data centre management tools to plan, record and manage installed to shortlisted candidates only. If you are not contacted within two months from the closing date of this
practical experience of IT Infrastructure such as Data Centres, Networks, Servers, Storage, Platform, Middleware