metrics for IT staff. Employ and manage IT staff. Weekly productivity meetings with IT staff. Software license with Directors on monthly bases. Meeting with IT staff on weekly basis. Ensuring IT tickets are resolved Operating IT within the proposed budget. Keep up staff moral and demeanour towards users. Accurately predict fulfil service requests (IT staff). Mean time to first response (IT staff). Budget accuracy. Outage due
selected standard. Management of Staff Supervises junior development staff. Assists on various high-level
cybersecurity training and awareness programs for staff.
Maintain oversight and control over all Helpdesk staff in relation to service levels and functional ownership objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting orienting, and training employees. Accomplishes staff results by communicating job expectations; planning effort and initiative to communicate, guide and lead staff to comply to policies, process and procedures drafted drafted as an instruction for all ESD employees. Staff Retention & growth. Objective 2 : Client Experience
services through nearly 3600 partners/directors and staff in more than 16 offices in Southern Africa. I am
/>Duties
Provide technical support and assistance to staff Install software, hardware and assist with network
Duties Provide technical support and assistance to staff Install software, hardware and assist with network
cybersecurity training and awareness programs for staff. Stay updated on the latest cybersecurity threats trends, and technologies. Collaborate with IT staff and other departments to enhance security posture
Offers coaching, leadership, and training to manage staff performance - Assesses information systems results environment by ensuring that information systems staff complies with organizational policies - Determine
that arise, and providing technical support to the staff. Responsibilities: Install, configure, and maintain resolve technical issues Provide technical support to staff Ensure the security of our IT systems and data Stay