Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
activities; People management: Effectively manage staff to delivering IT training service to users; Ensure measures/agreements are in place; Coach and mentor staff to achieve agreed performance target,s and develop skills development plan for staff; Conduct performance reviews with staff as per the Performance Management Management Policy; Engage in regular team meetings with staff; Communication and teamwork: Be an ambassador for ITS projects; Training planning: Coordinate ITS staff training, including determining needs and objectives
activities; People management: Effectively manage staff to delivering IT training service to users; Ensure measures/agreements are in place; Coach and mentor staff to achieve agreed performance target,s and develop skills development plan for staff; Conduct performance reviews with staff as per the Performance Management Management Policy; Engage in regular team meetings with staff; Communication and teamwork: Be an ambassador for ITS projects; Training planning: Coordinate ITS staff training, including determining needs and objectives
coordinating with law enforcement, and training staff on security procedures. Key Responsibilities: Maintaining supervision of security staff and operations, including rosters and posting of staff. Ensuring that all HR
coordinating with law enforcement, and training staff on security procedures. Key Responsibilities: Maintaining supervision of security staff and operations, including rosters and posting of staff. Ensuring that all HR
end user support for all desktop devices for the staff situated at remote sites ● Ability to be a primary request on behalf of staff and management ● A single point of contact for the staff for any IT related
developers, project managers, and Applications support staff to ensure that all projects are delivered on-time Manage staff including developers, business analysts, project managers and applications support staff Document
software/application issues Provide Super User support New Staff application training/ Support Microsoft Office 365 Database Updates Produce requested reports for Staff and External requests Enforce POPIA requirements
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects