Determine and define project scope and objectives Predict resources needed to reach objectives and manage resources in an effective and efficient manner Prepare budget based on scope of work and resource requirements Track project costs in order to meet budget Develop and manage a detailed project s
Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations Collect feedback on Knowledge and Skill gaps from Grad bay groups. Suggest improvements to Training Manager Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations