unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational Matric A / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
About the job The Technical Support Agent will be responsible for delivering exceptional client service escalations and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity
Executive to join our dynamic debt collections contact center. The BI Executive will play a crucial role in enhancing business contexts. - A solid understanding of contact center processes and technology would be an added advantage business contexts. - A solid understanding of contact center processes and technology would be an added advantage
The Virtual Agent South Africa, an innovative and rapidly expanding PropTech business, has a permanent Product Manager The Virtual Agent About the Company: The Virtual Agent South Africa is one of the most add some pizzazz to your memories at The Virtual Agent Software, Developer, Property, IT
The Virtual Agent South Africa, an innovative and rapidly expanding PropTech business, has a permanent Product Manager The Virtual Agent About the Company: The Virtual Agent South Africa is one of the most add some pizzazz to your memories at The Virtual Agent Software, Developer, Property, IT
The Virtual Agent South Africa, an innovative and rapidly expanding PropTech business, has a permanent Product Manager The Virtual Agent About the Company: The Virtual Agent South Africa (TVA) is one of add some pizzazz to your memories at The Virtual Agent IT, Project, Manager, Property
Sketch, or Figma.
Solid understanding of user-centered design principles and methodologies.
Familiarity
communications platforms, collaboration tools, and contact center solutions. Responsibilities: Execute fundamental
communications platforms, collaboration tools, and contact center solutions.
Responsibilities:
Quality Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant