Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The performance Quality assurance Workflow optimization Training & development Technology management Analyse
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any
Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy Products We are looking for a Product Manager to provide enhancement and oversight of our existing product
field work might be required to assist with support calls.
ong>Training Administration:
Dealer Training Academy Manager required for a reputable automotive manufacturing Resources Management
Description Dealer Training Academy Manager required for a reputable automotive manufacturing company Human Resources Management Must have experience in Training Needs Analysis and, Financial and Business management Supervising the Dealer Training Academy BPO supplier in delivering the targeted training and certification Africa and rest of Africa. Participation in the Training Academy Strategy development and supervision of same. To manage the procurement process for the Training Academy and the definition, compilation of the
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great “can-do” attitude? Are you passionate about providing exceptional service and solutions that matter diversity of our people. We are committed to providing meaningful and challenging work while growing payment solutions. In addition to this we also provide person-to-person payments and value-added services telephonically with general and specific queries, by providing a consistent standard of service and compliance offering. The successful candidate is required to provide accurate information to the customer by gaining
Leads significant process improvement projects. Train / mentor personnel from other functions on quality / client requirements. Skills Technical Skills Trained / Certified Lean Six Sigma Green Belt from a reputed Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) client level Understands business requirements and provides appropriate solutions to benefit the business Leads significant process improvement projects. Train / mentor personnel from other functions on quality