unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service product queries Contact customers to provide installation and training Outbound calls to customers to / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract HEAT) or similar ATS systems.
The contact centre service will support the channels below (and support (both inbound and outbound).
Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) think we're some of the best in the business. Contact us to see how we can help you achieve your goals Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) think we're some of the best in the business. Contact us to see how we can help you achieve your goals
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
At Network Recruitment, we're more than just a recruitment agency; we're career matchmakers.
role for you At Network Recruitment, we're more than just a recruitment agency; we're career matchmakers attention to detail. Tech-Savvy: Comfortable using recruitment software and social media platforms. Team Player:
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant Applicant must have relevant qualifications, contactable references, at least 4 years experience, and a clear
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support