IT Support Administrator will be responsible for providing comprehensive 1st and 2nd line technical support
Functions:
and followed.
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service excellent communication abilities, and a customer-centric approach to service delivery.
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What expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer be responsible for providing high-quality customer service and technical support to our clients. This issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking individual to join their team as a Full-Time 2nd Line IT Support Person.
As part of our dynamic support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
and followed.
you're passionate about delivering exceptional customer service and technical support, this could be the perfect resolution. Incident Reporting: Collaborate with line managers to report and manage incidents, ensuring development, particularly in mastering online customer service systems. Availability : Ability to respond
2nd Line IT Support – Montague Gardens, Cape Town – R30 000 to R40 000 based on qualifications and Experience Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering
HAVE
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
network and telephone
infrastructure (1st line support).
- Proactively monitor network and
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty