position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate and Tier 2 network operations support requirements, including escalation management. View our other positions identify and address potential issues promptly Managing and co-ordinating shift workers effectively to Taking accountability for providing Tier 2 network operations support, resolving complex technical issues within within the defined service level agreements Managing escalations efficiently, ensuring proper documentation
telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The candidate will for overseeing and optimizing customer support operations, contributing to a positive customer experience development Technology management Analyse customer feedback Escalation management Resource planning Reporting
Proven experience of 10 years in operations management, preferably in the technology or financial
Responsibilities:
Audit Findings Management:
Review and address audit findings
audits.
Fraud Operations:
Lead the fraud operations team to detect, investigate
stay ahead of emerging threats.
AML Operations:
Oversee AML compliance efforts
compliance.
Front Line Operations Indirect monthly management and supervision of the front-line
DevOps 9. Automation Testing 10. IT Project Management 11. Finance, Risk & Compliance 12. Engineering Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication ROLE DESCRIPTION: An exciting exciting opportunity to join Our Client as an IT Operation Manager, reporting to the Head of Systems and Development The role involves supporting all technology operations, driving service improvements in technology systems workplace modernisation, and technology vendor management. The role is diverse and requires an individual
Business Management, Risk Management and Insurance
for a Operational/Training Manager, located in Sandton. Key Responsibilities: Operational Management: Oversee service center's operations, including staffing, resource allocation, and workflow management. Develop and and implement operational policies, procedures, and performance standards to ensure high-quality service performance indicators (KPIs) and metrics to track operational efficiency and identify areas for improvement Collaborate with cross-functional teams to address operational challenges and drive process improvements. Maintain
Responsibilities:
meets ambition. Position Overview: As the IT Operations Manager, you will be responsible for overseeing and skilled professionals in managing and delivering infrastructure design, operational excellence, and information Lead and manage a team of IT professionals responsible for infrastructure design, operational excellence Proven experience managing and delivering infrastructure design and operational excellence in a fast-paced fast-paced environment. Strong background in managing and delivering information security systems and processes
telecommunication industry is hiring for a Operations Maintenance Performance Manager for an Independent Contractor experience (Essential)