Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The for overseeing and optimizing customer support operations, contributing to a positive customer experience
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate corrective intervention tickets and Tier 2 network operations support requirements, including escalation management Taking accountability for providing Tier 2 network operations support, resolving complex technical issues within Providing regular performance reports on network operations, highlighting key metrics, incidents, and resolutions schedules Substantial technical expertise in network operations, including hands-on experience with network monitoring
inspiring and values based. Our Company Altron FinTech operates as a division of Altron, a market leader in the through innovation that matters. Altron FinTech operates within the financial technology space. Our lines unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational
exciting opportunity to join Our Client as an IT Operation Manager, reporting to the Head of Systems and The role involves supporting all technology operations, driving service improvements in technology systems and service requests. · Establish and maintain operational processes and procedures for incident management writing skills. · Track record in strategic and operational hands-on management.
attitude do not enjoy our environment. Core Outputs Operation of network and system monitoring systems for clients qualification • Basic understanding of hardware, operating systems (Linux or Windows), applications and networking
Software Requirements
Management ClickUp,
Total Commander,
Winzip
Google Workspace (Drive, Docs, Forms, Sheets, Slides, Etc)
Hosting Amazon Web Services,
Xneelo Control Panel,
CloudFlare Development
Github, Portainer,
Docker Communication
Wh
with demonstrated experience in information and operations technology management in an industrial or manufacturing regarding the application of information and operations technology (I&OT) within their units and Partners to define and execute the information and operations technology strategy that ensures business enablement the design, development, operation and support of Information and Operations Technology (I&OT) systems application management and infrastructure and operations support management.