faults. Working through daily tickets that are logged. Action and update tickets logged with accuracy Must
and successful.
· Following up on incident tickets to make long term improvement.
· Actively
making suggestions to reduce the number of problem tickets.
· Proactive improvements in daily IT operations
safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
solutions. · Provide pre-sales technical support, examining client infrastructure and requirements. · Transition
meetings, calls, and emails.