JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. QUALIFICATIONS No formal qualifications needed. General Skills • Ability to prioritize workload, meet deadlines and perform mu
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. QUALIFICATIONS No formal qualifications needed. General Skills • Ability to prioritize workload, meet deadlines and perform mu
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashbo
JOB DESCRIPTION Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level Monthly Ops interaction for metric calibration Template and tracker creation Scorecards and dashbo
As the BI Executive within a rapidly expanding debt collections contact center, you'll play a pivotal
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionali
JOB DESCRIPTION Generates schedules accordingly to meet the business requirements enabling superior customer service Monitors all dialer activities and leads while ensuring adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on mult
JOB DESCRIPTION Generates schedules accordingly to meet the business requirements enabling superior customer service Monitors all dialer activities and leads while ensuring adherence to strategy Monitors the inbound queue real-time while tracking, documenting and communicating agent activity on mult
hardware issues as needed. As the Business Process Executive, you will manage all aspects of CargoWise, reporting hardware issues as needed. As the Business Process Executive, they will manage all aspects of CargoWise, reporting