technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests company desktops and laptops Disables expired accounts by following up with HR monthly on terminations/separations in the call centre on hardware and software matters Timely creates user accounts, user account administration
7/8/10/11 & MS office
Autodesk Admin console (user accounts & license management)
Printer
/>Software installations/PC Configurations
User account management
Video/Audio conferencing support
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Production Project Management Purchasing Sales Admin (Quotes and Orders) Sales Invoices, Credit Notes attitude. Flexible and tenacious. Advantageous Accounting background or qualification such as AAT, degree
pack, hot fix installation and writing of various admin SQL scripts - SSIS package troubleshooting and developer
role which could be as a Computer IT Operator, Sys Admin, member of the Drawing Team, part of the Centre
Active directory 2019), Point of sale (EasyPos), Accounting software server (Sage Evolution), Biometrics internet WIFI links and other processes; Set up accounts and workstations for new staff members; Troubleshoot Administer and maintain the Office 365 accounts for all staff email accounts hosted with Microsoft; Keep up to
customers Experience working as a senior client/account management in a professional services/consulting services/consulting organization to include managing an account P&L of > $5 Mn. Demonstrated experience driving management Experience working as a senior client/account management in a professional IT services/consulting services/consulting organization to include managing an account P&L of > $5 Mn. Demonstrated experience driving
serving as their go-to person. Navigate client accounts with ease, smoothing out any bumps and ensuring roles like Customer Success Manager or Technical Account Manager. Strong technical proficiency, especially on delivering value and meeting commitments. Accountable for managing multiple projects and ensuring client parvana.co.uk Customer Success Manager, Technical Account Manager, IT Support, Cybersecurity, Cloud Services
authoring white papers, and serving as Account Support Lead on accounts. Creating architectural solutions working remotely. Prior Solution Architect and account management experience is a plus. Fully functioning