Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with
client satisfaction while delivering high-quality service. Assist the pre-sales team by conducting product and go-live support. Deliver exceptional customer service, promptly addressing client queries and concerns
configure, and deliver solutions tailored to meet customer requirements. Create supporting documentation resolution, and troubleshooting for customer solutions. Understand customer needs and collaborate with team Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software Development
and database dictionary. Designing custom screens. Setting up Custom Calculations. Creating reports. Assisting
and database dictionary. Designing custom screens. Setting up Custom Calculations. Creating reports. Assisting
Responsibilities Oracle, SQL Server Web Methods Web Services Automation I Scheduling tools / frameworks SOA SharePoint SQL Server Integration Services SQL Server Reporting Services Microsoft knowledge (CSF, CCF, etc) Working knowledge of APl-based services (e.g REST, SOAP) Understanding of basic integration concepts
e, SQL Server
(WCF)
- Microsoft SQL Server
- Windows Services
Tooling:
- Visual Studio
- Git
- Azure Functions
- Azure Service Bus
Advantageous Requirements:
- FIX
maintain code for various .NET applications and services and resolve any defects in systems.
NWA003501-Ren-1 My client, a reputable Financial Services Company, is urgently in need of a Intermediate experience Experience in related roles in the financial services industry Experience in CRM and client portal solutions
data engineering projects.
2. Utilise AWS services such as S3 Buckets, Lambda, and API Gateway to role