Cisco and general networking Managing support tickets from Cisco LAN, Meraki and ISE customers General verification: Candidates selected by the client are verified. False info may disqualify or end employment via given. If no confirmation is received, you must verify with Kontak Recruitment. Cisco Meraki Networks Cisco and general networking Managing support tickets from Cisco LAN, Meraki and ISE customers General
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
computing and web-based applications Familiarity with ticketing systems, particularly ConnectWise Manage is helpful track customer inquiries and resolutions in their ticketing system. Collaborate with the development team
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
channel would be your priority. • Creating support tickets and tasks on SAP facilitating the management of
documentation and providing time estimates for tickets Framework/ Skills NET Framework 5 .NET Core 7 ASP
and Execution: Develop and execute test plans. Verify software functionality. Defect Reporting: Identify
implementations and changes. Proficiency with Jira ticketing systems. Proven project management experience