looking for a Operational/Training Manager, located in Sandton. Key Responsibilities: Operational Management: all aspects of the customer service center's operations, including staffing, resource allocation, and and workflow management. Develop and implement operational policies, procedures, and performance standards performance indicators (KPIs) and metrics to track operational efficiency and identify areas for improvement Collaborate with cross-functional teams to address operational challenges and drive process improvements. Maintain
Johannesburg Fourways is looking for an IT Security Operations Analyst to join their dynamic team. You will various Business applications and services. Operational Support: Create user accounts on Active Directory security authorization requests in accordance with operating procedures. Troubleshoot and resolve authorisation administration procedures that safeguard the operating environment against accidental or unauthorized Adhere to company policies to ensure a secure operating environment. Engage with Business whenever role
about a brand new role for a Senior B illing Operations Engineer within a well established ICT company Join this innovative team as a Senior Billing Operations Engineer, where you'll take charge of the core drive innovation and stability in our billing operations, making this role a key player in our success Years working experience with Linux / Unix based operating systems 8 - 10 Years experience with SQL databases customer support, and technical operations to ensure smooth billing operations and resolve any interdepartmental
Position Summary: The clients network operations division operates, architects, and maintains the core infrastructure projects and operations for the region and business. The Network Operations Engineer's role is is to ensure that core network operations are reliable and efficient by monitoring network performance automation tools to enhance operational efficiencies, and mentoring engineers in operations and basic networking Responsibilities: Ensure that the core infrastructure is operational by proactively identifying, investigating and
As Senior Billing Operations Engineer, you will be responsible for all core infrastructure and technical and procedures ● Strategic direction on billing operations ● Migration from legacy billing system to new Bachelor's degree plus 10 years of ISP/Telco billing operations or an equivalent combination of education and Years working experience with Linux / Unix based operating systems ● 8 - 10 Years experience with SQL databases and procedures ● Strategic direction on billing operations ● Migration from legacy billing system to new
perspective, and can collaborate across multiple operational and client stakeholders in a faced-paced environment a fast paced environment Analytical skills – operational performance and reliability maintenance Strategic confidence in our customers Plans and prioritizes operational demands, very organized and professional and and keeps manager appraised of all operational activities Demonstrated ability in problem solving and negotiation areas of responsibility: Relationship Management/Operations Establish/Strengthen credible relationships with
perspective, and can collaborate across multiple operational and client stakeholders in a faced-paced environment a fast paced environment Analytical skills – operational performance and reliability maintenance Strategic confidence in our customers Plans and prioritizes operational demands, very organized and professional and and keeps manager appraised of all operational activities Demonstrated ability in problem solving and negotiation areas of responsibility: Relationship Management/Operations Establish/Strengthen credible relationships with
Position Summary: The clients network operations division operates, architects, and maintains the core infrastructure projects and operations for the region and business. The Network Operations Engineer's role is is to ensure that core network operations are reliable and efficient by monitoring network performance automation tools to enhance operational efficiencies, and mentoring engineers in operations and basic networking Responsibilities: Ensure that the core infrastructure is operational by proactively identifying, investigating and
(incidence of underbilling) To implement the operations infrastructure for the performance of Billing cost-impacting issues To manage overall Billing operational performance and interfaces to customers Responsibilities: Planning Operational Framework Planning Operations Infrastructure Planning and Deployment Operational Framework Framework Management Operational Incident Management Technology Management Continious Improvement Stakeholder industry Training Revenue Assurance and Fraud Technology Training Standard desktop systems training – Microsoft
Vehicle management (rentals, inspections etc.) Training of fi eld team technicians - when required Ensure with the Head of Customer Engagement to develop training material for fi eld teams (interfacing with clients) performance-related incidents Execute general operational duties applicable to your area Matric, Diploma team of passionate individuals Experience in operations and project management Computer literate with Entrepreneurial fl air and good knowledge of operations management Sound technical industry knowledge