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Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
Specialist: IT Problem and Configuration is responsible for developing, implementing, and managing the problem services and IT support. The Problem and Configuration specialist will primarily manage the problem and configuration IT staff. Update and enforce IT problem and configuration management processes. Adhere to the organisation's the value and contribution of IT problem and configuration management to the organisation. Contribute maintenance initiatives. Problem Management Review, implement and manage the Problem Management practice across
Logging and keeping current all problems via a Problem Management System Communicating with clients and partners regarding the progress of actions on assigned problems Ensure management are aware of potential areas for potential
Major Incident Manager, Problem Manager and/or Change Manager)
Perform troubleshooting to diagnose and resolve problems Manage software installations and ensure systems are
with ITIL processes (Incident, Change and Problem management). Plan and execute maintenance tasks (change
ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
ITIL processes, in particular Incident , Problem Management, Configuration Management Any additional
Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process Controls Technical