We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
The successful candidate will collaborate with the marketing and design team to develop creative solutions that effectively communicate the company's message. This is a fantastic opportunity for someone who enjoys technical products.
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
Management Team, Merchants Department, Impacted Call Centre Agents.
Development Engineer
Johannesburg East-Rand
Qualifications and minimum requirements:
Development Engineer
Johannesburg East-Rand
Qualifications and minimum requirements:
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
Ready to test the waters of banking software with precision and finesse? Dive into this opportunity where
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively