We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
experience related to banking/ payments systems testing Knowledge of AB Systems / Banking / Payments Systems
the future of banking? If you thrive in a dynamic environment, our client in the banking industry is looking operational and tactical development initiatives of the Bank. It is essential to execute and implement application programs and projects in accordance with the Bank's standards, policies, procedures, governance guidelines that arise. Join us and help shape the future of banking with your expertise 12-month contract<
experience at an insurance product development in banking bank, telco, or other relevant digital business Strong
business processes and/or requirements to support the bank's projects. The business analyst will be involved service levels, policies and procedures for the Bank. Stakeholder Management Work closely with and forge
you are highly passionate about UI/UX and user centred design, are still hands-on and keen to implement Sound knowledge in UI / UX and familiar with user centred design approach Fit for business purpose mind-set
hours
1