Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
team
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require project goals. Facilitate workshops, meetings, and interviews with stakeholders to elicit feedback, validate practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.