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Customer Care Call Center Mtn Jobs in South Africa

Jobs 1-10 of 259

Head Cx / Customer Care

South Africa

business units.

  • Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs.
  • Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management management solutions.
  • Cultivate a customer-centric culture by defining CX KPIs, engaging frontline and
  • Act as a brand ambassador and customer advocate, owning customer journeys, identifying pain points


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  • Data Center Engineer

     Alinta Tech SolutionsRandburg

    are seeking a highly skilled and motivated Data Center Engineer to join our IT Infrastructure Department implementation, maintenance, and optimization of data center infrastructure, ensuring high availability, reliability Design and Implementation: Design and implement data center infrastructure to meet current and future business data center design and operation. Develop and implement policies and procedures for data center operations Optimization: Regularly monitor and maintain data center systems to ensure optimal performance and uptime


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    Data Center Engineer Randburg

     Alinta Tech SolutionsRandburg

    are seeking a highly skilled and motivated Data Center Engineer to join our IT Infrastructure Department implementation, maintenance, and optimization of data center infrastructure, ensuring high availability, reliability Design and Implementation: Design and implement data center infrastructure to meet current and future business data center design and operation. Develop and implement policies and procedures for data center operations Optimization: Regularly monitor and maintain data center systems to ensure optimal performance and uptime


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    Product Owner – Customer Onboarding (digital Banking)

    South Africa  Negotiable

    dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales’ (new bank customers or new products for existing customers) through a seamless, efficient direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is fintech industry, preferably with a focus on digital customer onboarding.

  • Strong strategic thinking


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  • Head: Customer Support Services (fintech) (jb4497)

     FreerecruitCentral Johannesburg

    Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels


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    Lead Solution Architect Umhlanga

     CareerboxUmhlanga Rocks

    and customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative


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    Retention Manager Centurion

     Sabenza It RecruitmentCenturion

    Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate operational excellence within our retention call center model. Leverage your consumer marketing experience


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    Retention Manager

     Sabenza It RecruitmentCenturion

    Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate operational excellence within our retention call center model. Leverage your consumer marketing experience


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    Mcse First Line Support Engineer NEW

    Midrand

    the capturing of customer requests from varied inbound sources into the companys Call Management System can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined defined per customer

  • The First Line Support Engineer must analyse the reported fault and complete for customers, Engineers must therefore be customer-focused and must strive to return the customer to specific processes
  • Ensure that 98% of all calls are answered within 30seconds
  • Accountable


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  • Software Tester (manual)

    Centurion

    r />Customer Focus- Efficiency

    • Logging, following up, testing and resolving of call bug Client to clarify requirements
    • Update calls with clear understanding of expected outcome
    • Upfront


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    Average Annual Salary

    for Customer Care Call Center Mtn jobs in South Africa
    R 632,462

    No. of Jobs added in the last week

    for this search.
    259