business units.
are seeking a highly skilled and motivated Data Center Engineer to join our IT Infrastructure Department implementation, maintenance, and optimization of data center infrastructure, ensuring high availability, reliability Design and Implementation: Design and implement data center infrastructure to meet current and future business data center design and operation. Develop and implement policies and procedures for data center operations Optimization: Regularly monitor and maintain data center systems to ensure optimal performance and uptime
are seeking a highly skilled and motivated Data Center Engineer to join our IT Infrastructure Department implementation, maintenance, and optimization of data center infrastructure, ensuring high availability, reliability Design and Implementation: Design and implement data center infrastructure to meet current and future business data center design and operation. Develop and implement policies and procedures for data center operations Optimization: Regularly monitor and maintain data center systems to ensure optimal performance and uptime
dynamic and visionary Product Owner to lead the Customer Onboarding function at our esteemed client involved concluded ‘sales’ (new bank customers or new products for existing customers) through a seamless, efficient direction of customer onboarding, optimising commercial outcomes, and delivering a superior customer experience advanced and automated onboarding process that wows customers, maintains simplicity and intuitiveness, and is fintech industry, preferably with a focus on digital customer onboarding.
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 – R80 000 CTC per month An innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing experience. This role involves managing and growing the customer service team, improving efficiencies, and optimizing or more years of proven experience managing a customer service team that utilizes various support channels
and customers. Demonstrate deep understanding of customer service, architecture and Contact Center platforms needed to operate customer contact centres Demonstrate deep understanding of customer service methodologies Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies Planning Management; ability to balance internal vs external customer requirements Adaptability / Resilience with the the ability to manage under pressure Customer Service orientated. Effective decision making skills Initiative
Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate operational excellence within our retention call center model. Leverage your consumer marketing experience
Join Our Team: Customer Retention Strategist Extraordinaire Are you ready to take on a challenge that insights into actionable strategies that keep customers coming back for more? If so, we want you on our dynamic individual to spearhead our customer retention efforts. As a Customer Retention Strategist, you'll play shaping and executing strategies to keep our valued customers engaged and satisfied. Key Responsibilities: Collaborate operational excellence within our retention call center model. Leverage your consumer marketing experience
the capturing of customer requests from varied inbound sources into the companys Call Management System can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined defined per customer
r />Customer Focus- Efficiency