Position: Team Leader: Care Operations
Department: Bonitas Hospital Management Services
Grade:
Building campaigns using:
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit overseeing and optimizing customer support operations, contributing to a positive customer experience and the & development Technology management Analyse customer feedback Escalation management Resource planning
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>- Keep users posted on the progress of their calls.
- Ensure that there are no comebacks on work
Respond to remote/satellite customer call-outs (hardware, software and network calls).
- Provide telephone
with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done Respond to remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
Scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to senior
Innovators Thrive.
We are seeking a Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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