N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
adaptability to different personality types 1 year call centre experience in the igaming sector .
beneficial but not a must.
Assurer - Call Centre Our client is looking for a Quality Assurer to work at a call centre. Applicant must
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
/>5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the experience in service delivery management within a Data Centre / Telecommunications environment, with essentially role or equivalent. In-depth knowledge of Data Centre operations and technologies (Preferred). Excellence
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service