support, resolve customer queries timeously and render efficient after sales service Key Tasks: Query Query resolution Customer support Customer PODs Render after-sales service Provide administrative support
THE CUSTOMER LIAISON SUPERVISOR JOB PURPOSE: To provide an efficient sales coordination service to Production JOB FUNCTION: Quotations are drafted and sent to customer in time Quotes and Orders are processed accurately project status All queries/complaints are handled to customer satisfaction Orders, contracts and confirmations confirmed and customer is communicated with accordingly External and internal customer orders and queries
The Role: To generate sales, manage an existing customer base and manage the administrative duties associated possess excellent selling skills Review current customer list and identify/pursue leads Obtain leads from Business Development Managers Resolve queries Render customer support Source information from various sources information Administrative duties Obtain request from customer to return goods Identify and resolve errors Refer of goods Generate credit notes and liaise with customers until all issues are resolved Complete the return
administrative duties effectively Attending to customer needs telephonically, by mail. Email or personal Processing customer invoices and following up of orders and general admin. Increasing customer sales base
level, submitting Pre-framed customs entries for clearance, updating customers. Delivery – Co-ordinating