Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
answering, screening or forwarding incoming phone calls as well as taking messages • Welcomes and screens
answering, screening or forwarding incoming phone calls as well as taking messages
Welcomes and screens
answering, screening or forwarding incoming phone calls as well as taking messages • Welcomes and screens