perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access keeping with the company ethos of the company, all customer and supplier interactions are to be performed commitment to immediate communication and response to customers and suppliers. • Our culture depends heavily on
Sales Orders
Cape Town division. We require your professional customer interaction skills, strong attention to detail organise job cards, arranging shipping and manage customer orders to deadline requirements. REQUIREMENTS Answer customer calls, build good relationships and assist with queries Process all incoming customer sales sales orders, customer invoices and credit notes Co-ordinate with customers regarding sales orders and collection or shipment of customer orders Co-ordinate with finance to ensure customers are loaded correctly
is seeking a Customer Service Administrator in Port Elizabeth. Purpose: Coordinate customer activities effective manner focusing on customer satisfaction. Duties: Customer Service Coordination Direct liaison sales force, customers, and company supply chain to fill all internal and external customer orders applicable distribution of all customer orders placed & following up on any back orders. Generate customer quotes, sales orders, tax invoices, and credit notes. Handling of customer queries and complaints, should they arise with
correspondence and redirecting phone calls. As a customer service consultant, you will be acting as the line of support for customers for both online and in store and ensure customers are satisfied with the the products, services, and features. Reception: Greet and welcome guests as soon as they arrive at the office Answer, screen, and forward incoming phone calls Ensure reception area is tidy and presentable, with filing, photocopying, transcribing, and faxing. Customer Service: Maintaining a positive, empathetic, and professional
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Drivers License and own transport.
3 years of Customer Facing experience in a selling type environment
Minimum requirements:
is seeking a Customer Service Administrator in Port Elizabeth. Purpose: Coordinate customer activities effective manner focusing on customer satisfaction. Duties: Customer Service Coordination Direct liaison sales force, customers, and company supply chain to fill all internal and external customer orders applicable distribution of all customer orders placed & following up on any back orders. Generate customer quotes, sales orders, tax invoices, and credit notes. Handling of customer queries and complaints, should they arise with
Cape Town division. We require your professional customer interaction skills, strong attention to detail organise job cards, arranging shipping and manage customer orders to deadline requirements. REQUIREMENTS Answer customer calls, build good relationships and assist with queries Process all incoming customer sales sales orders, customer invoices and credit notes Co-ordinate with customers regarding sales orders and collection or shipment of customer orders Co-ordinate with finance to ensure customers are loaded correctly
Performance Areas:
Customer Service Coordination