internationally for over 5000 clients REPORTING TO THE CUSTOMER LIAISON SUPERVISOR JOB PURPOSE: To provide an JOB FUNCTION: Quotations are drafted and sent to customer in time Quotes and Orders are processed accurately project status All queries/complaints are handled to customer satisfaction Orders, contracts and confirmations confirmed and customer is communicated with accordingly External and internal customer orders and queries
provide internal administrative support, resolve customer queries timeously and render efficient after sales sales service Key Tasks: Query resolution Customer support Customer PODs Render after-sales service Provide
The Role: To generate sales, manage an existing customer base and manage the administrative duties associated possess excellent selling skills Review current customer list and identify/pursue leads Obtain leads from Business Development Managers Resolve queries Render customer support Source information from various sources information Administrative duties Obtain request from customer to return goods Identify and resolve errors Refer of goods Generate credit notes and liaise with customers until all issues are resolved Complete the return
level, submitting Pre-framed customs entries for clearance, updating customers. Delivery – Co-ordinating
and providing administration support • Strong customer service orientation and “can do” attitude • Exceptional
providing administration support
Strong customer service orientation and "can do" attitude
and providing administration support • Strong customer service orientation and “can do” attitude • Exceptional
contract;