ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's promotions and events in order to provide the correct information to customers at all times. Knowledge:
ensure service excellence at the point of sale by ensuring fast and efficient customer service and point directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible visible and offering a friendly and professional service. To support the Group's vision to be the customer's promotions and events in order to provide the correct information to customers at all times. Knowledge:
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
ensuring transfers, claims and invoices are captured correctly. Oversee the receiving function ensuring accurate check floats Ensuring cash up procedure is done correctly, and money dropped as per procedure. STAFF CONTROL - ensuring staff is always dressed neatly and correctly. Ensure compliance with store policies, procedures the implantation and adherence to the customer service programme. HYGIENE AND HOUSE KEEPING Overall management Skills Required Honest and trustworthy Customer service orientated and a willingness to deal with people
ensuring stock leaving stores via online store is correctly invoiced and accurately packed Communicate expected packed timeously Ensure paperwork is completed correctly Follow up immediately on customer queries and complaints, resolve through excellent customer service Consistently meet the stores sales goals Assess Friendly and energetic personality with customer service focus Ability to perform under pressure and address
ensuring stock leaving stores via online store is correctly invoiced and accurately packed Communicate expected packed timeously Ensure paperwork is completed correctly Follow up immediately on customer queries and complaints, resolve through excellent customer service Consistently meet the stores sales goals Assess Friendly and energetic personality with customer service focus Ability to perform under pressure and address
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience