successfully and ensure an effective operational and administrative efficiency ratio. Ensure, further, that operational systems in the business • Keep all filing and administration up to date • Monitor the processes of scanning quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports
successfully and ensure an effective operational and administrative efficiency ratio. Ensure, further, that operational systems in the business • Keep all filing and administration up to date • Monitor the processes of scanning quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports