8 month transport
Providing outstanding customer service and support.
Managing customer orders for both local and and international customers.
Excellent communication skills, understanding of international logistics
Process customer orders accurately and efficiently.
Confirm order details with customers and address
Monitor order status and provide updates to customers.
Handle order modifications, cancellations
a 98% KPI and an effective operational and administrative efficiency ratio. Ensure that operational expenses systems in the business Keep all filing and administration up to date Monitor the processes of scanning quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports
successfully and ensure an effective operational and administrative efficiency ratio. Ensure, further, that operational systems in the business • Keep all filing and administration up to date • Monitor the processes of scanning quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports
successfully and ensure an effective operational and administrative efficiency ratio. Ensure, further, that operational systems in the business • Keep all filing and administration up to date • Monitor the processes of scanning quality reports conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports
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Administrative Activities:
safe operation of the vehicle, as well as for the care and safety of passengers
way and achieving the highest possible level of customer service Ensure vehicle utilisation based on savings estimated and/or late deliveries timeously to customers Compile daily report on orders processed Check outstanding feedback on loads completed Resolve customer queries regarding in-transit damaged goods Report constructive feedback to and from transporters and customers, reporting to OPS lead Participate in planning
with unrivaled service delivery experience and customer satisfaction at its core. Load, unload, prepare
with unrivaled service delivery experience and customer satisfaction at its core. Load, unload, prepare