cancellations with appropriate e-mail follow-up to customer and relevant Trade Manager, where applicable. years of Shipping Experience 3 years of client services experience in similar environment Skills Good Display a high level of attention to detail. Good customer orientation Planning and Organisation skills
rd party Courier services (including SLA negotiations and management) to meet customer needs. MUST BE AVAILABLE projects within the business. Customer Services: Interaction with customers to provide distribution solutions solutions by focusing on value added services and new delivery methods. Identify areas of improvement within Presentation of key findings to the Distribution Centre Manager (DC Manager) and Operations Director. Ensure Controller's role: Customer (our Sales Force or Consumer): Analyse external customer's specific requirements
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood
conform to the requirements of the customer Evaluate and follow up on service levels Liaise with various departments Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise motivated and productive Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood
Importation processes which include Customs, State Vet and Port health. You will report directly to the the post holder. To have responsibility for the Health, Safety and Welfare of self and others and to always always comply with the requirement of the Health and Safety Regulations. To always ensure confidentiality responsibilities of the position and the needs of the service. Matric Experience in Import Documentation Experience Experience in the Importation process (Customs, State Vet and Port Health) Good understanding of the Intermodal
Importation processes which include Customs, State Vet and Port health. You will report directly to the the post holder. To have responsibility for the Health, Safety and Welfare of self and others and to always always comply with the requirement of the Health and Safety Regulations. To always ensure confidentiality responsibilities of the position and the needs of the service. Matric Experience in Import Documentation Experience Experience in the Importation process (Customs, State Vet and Port Health) Good understanding of the Intermodal
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • motivated and productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood,
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • motivated and productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood,