to any customer complaints within the shift, where possible. Failing this, complaint to be escalated attend to any escalated customer complaints within 24 hours of the complaint, 5. Manage and carry out disciplinary
to any customer complaints within the shift, where possible. Failing this, complaint to be escalated attend to any escalated customer complaints within 24 hours of the complaint, 5. Manage and carry out disciplinary
with clients & shippers and resolve any complaints or queries that arise
Operational Assistant MSB. Operations Administration Complaints management: Incidents investigated and reported debriefing Scheduling of Disciplinary Hearings Ensure complaints are finalised/resolved within 24-48 hours Ensure promptness and completeness Unresolved customer complaints are referred to the relevant staff member or and problems encountered asap The reduction in complaints on a continues basis. Handling of accident investigations efficiently (Appraisals / Complaints) Log on CCC System Responsible for logging complaints must resolve/finalize
Operational Assistant MSB. Operations Administration Complaints management: Incidents investigated and reported debriefing Scheduling of Disciplinary Hearings Ensure complaints are finalised/resolved within 24-48 hours Ensure promptness and completeness Unresolved customer complaints are referred to the relevant staff member or and problems encountered asap The reduction in complaints on a continues basis. Handling of accident investigations efficiently (Appraisals / Complaints) Log on CCC System Responsible for logging complaints must resolve/finalize
queries / complaints are resolved timeously and in a manner which satisfies the query /complaint Matric
queries / complaints are resolved timeously and in a manner which satisfies the query /complaint Matric
within standard operating procedures Ensure all complaints and queries are resolved within SLA's e.g., logistics relationships and take personal ownership of resolving complaints Drive usage of digital platform by promoting
delivery. Proactively resolve any and all customer complaints. Engage in administration and reporting in a
customers and address issues, compliments and complaints