Description Position duties: Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes. Provide insight on custo
Description Position duties : Relationship management with our top producing financial advisors Active case/pipeline management Provide first time resolution where appropriate, alternatively doing thorough investigation in order to resolve all inquiries ensuring all parties are supplied with detaile