from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive literate – Intermediate MS Office necessary Market Related
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Keep brokers up to date with changes and handle related queries Share information with customers to build Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Keep brokers up to date with changes and handle related queries Share information with customers to build Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution Customer interaction (15%): address incoming calls related to account queries with professionalism, escalate handling financial disputes professionally. Develop training modules and regular coaching sessions to ensure efforts Professional development: engage in ongoing training, remaining current with developments affecting
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND INTERPERSONAL
from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive literate – Intermediate MS Office necessary Market Related