is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work for lifting equipment, tools, etc. Internal administrative duties, gathering and capturing of checklists department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition vehicle branding, etc Assisting Customer Service Administrator in compiling supporting documentation for invoicing Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work for lifting equipment, tools, etc. Internal administrative duties, gathering and capturing of checklists department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition vehicle branding, etc Assisting Customer Service Administrator in compiling supporting documentation for invoicing Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group