is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate (MS
tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies processes and best practices. Should be a people manager who can inspire people to succeed in the industry interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate (MS
Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
Effective presentation skills. • Effective practice management skills. • Tenacious and accurate, with a confident Effective management of stress. • Ability to take initiative. • Conflict management. • Ability to manage multiple multiple tasks simultaneously. • Excellent time management and organisational skills. • Deadline focused
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging