is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: this is in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand and contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner on client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
/>RESPONSIBILITES:
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
servicing and repairs on site
Opening and managing Jobs on internal system (SMS)
Creating of
department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition
/>Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
/>Gathering information
Team Work
Quality Management
Organizational Support - Follows policies
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
conducting follow-ups, addressing queries, and managing new connection requests from both new and existing
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging
forecasts – OTIF defective free delivery, as well as managing the recollect and supply of customer IBC packaging