all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
regarding service needs.
are handled efficiently and in line with service level agreements and standards. Action e-mail requests & methodical attention to detail Excellent Communication Skills (verbal & written)
are handled efficiently and in line with service level agreements and standards. Action e-mail requests & methodical attention to detail Excellent Communication Skills (verbal & written)
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,
negotiating skills is a must.
industry is required.