The Communication Centre: Support Manager will contribute to the high standard of quality client service Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted enquiries and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating culture of Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation
making use of tracking software, pro-active communication to customers in terms of expected delivery times requires an outgoing, poised and persuasive communication style. While the job requires the ability to to always challenge the norm. As this is an entry level position either one of the following is required:
making use of tracking software, pro-active communication to customers in terms of expected delivery times requires an outgoing, poised and persuasive communication style. While the job requires the ability to to always challenge the norm. As this is an entry level position either one of the following is required:
Clear, confident speaking voice; Good written communication skills; A strong desire to help potential students KPIs; Able to carry out fast and accurate data entry. Rneg
transactions accurately and timeously. Manage orders from entry to finalisation. Manage all customer feedback requirements call centre (distinct advantage) Excellent communication skills (both verbal and written) Excellent command
Clear, confident speaking voice; Good written communication skills; A strong desire to help potential students KPIs; Able to carry out fast and accurate data entry. Rneg
& efficiently controlled
Experience and Competencies
way
improve service levels & implementation time frames.
department (this has a direct impact on service levels and customer services if not understood)
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order to ensure continuing effectiveness, and communicates and implements same, effectively.
· Assist
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Excellent verbal and written communication, with the ability to converse at all levels. Good English language written communication skills Understand and engage in contemporary and changing communication trends. competent and fully trained to the professional level required Participate in the support of training