Workforce Management team to ensure effective resource planning.
Workforce Management team to ensure effective resource planning.
sufficient resources to deliver on operational and stakeholder commitments. 5.4 Monitor annual resource utilisation improve the efficient allocation and utilisation of resources within the Contact Centre function. 5.5 Support
sufficient resources to deliver on operational and stakeholder commitments. 5.4 Monitor annual resource utilisation improve the efficient allocation and utilisation of resources within the Contact Centre function. 5.5 Support
Rooting inbound client contacts to the appropriate resources when necessary • Accurate recording details of
Rooting inbound client contacts to the appropriate resources when necessary • Accurate recording details of