Contact Centre Team Coach
Based
to lead an inbound voice/messaging customer services team and to maintain quality of service delivered
delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected
work within all teams of the Contact Centre to ensure that the Customer Experience is delivered all the time
forms
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
prioritising customer-centric solutions and aiming to set higher standards in service and societal impact balance and sustainability. How you'll role As a Customer Support Specialist at this scaling startup, you you will play a vital role in handling customer interactions and financial transactions. This position position is ideal for individuals adept at customer service, focusing on financial management, issue resolution development. You will be responsible for managing customer inquiries, handling disputes, and enhancing your
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty
all social media portals. Handle inquiries and customer concerns over the phone and via email. responsible campaigns and promotions aimed at this group of customers.