We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre experience in a Financial Services or Medical Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a
We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre experience in a Financial Services or Medical Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Contact Centre Team Coach
Based of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
forms
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant