in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint Ensuring correct escalation process internally and externally. Achieve voice, email and quality Service Level
in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint Ensuring correct escalation process internally and externally. Achieve voice, email and quality Service Level
between departments including the interaction with supervisors and managers. Customer service orientated accurately received and all receiving processes are correctly followed. Accurate and timeous completion of m takes place for any variances found . If any corrections are agreed upon , ensure these are completed
between departments including the interaction with supervisors and managers. Customer service orientated accurately received and all receiving processes are correctly followed. Accurate and timeous completion of m takes place for any variances found . If any corrections are agreed upon , ensure these are completed
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments agreed turnaround times Coordinate with other departments in resolving day-to-day administrative duties from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments agreed turnaround times Coordinate with other departments in resolving day-to-day administrative duties from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants time Escalate complex issues to the relevant departments Any other duties as assigned by the company from Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants time Escalate complex issues to the relevant departments Any other duties as assigned by the company from Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
The Client Accounts Department is a dynamic and integral part of our organization, specializing in outbound pride ourselves on delivering exceptional customer service and maintaining strong client relationships through experience in a call centre, collections, or customer service role is preferred. Strong communication and negotiation