in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND INTERPERSONAL
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive to work within an established team Excellent analytical skills and pays mindfulness Resilient: must be
from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive to work within an established team Excellent analytical skills and pays mindfulness Resilient: must be
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution handling financial disputes professionally. Develop training modules and regular coaching sessions to ensure efforts Professional development: engage in ongoing training, remaining current with developments affecting
Forensic environment will be advantages. Strong analytical and problem-solving skills. Excellent written
Forensic environment will be advantages. Strong analytical and problem-solving skills. Excellent written